Compliance is Our Ethos
Certification & Policies
Compliance is at the heart of everything we do. We operate with complete transparency and hold ourselves to the highest industry standards, ensuring peace of mind for both landlords and tenants. Below, you will find our official certification and policy documents, which reflect our ongoing commitment to full legal compliance, professional accountability, and exceptional service.
Client Money Protect
We are certified members of Client Money Protect, ensuring all landlord and tenant funds – including rent and deposits – are fully safeguarded with total financial transparency.
Property Redress Scheme
As a registered member of the Property Redress Scheme (PRS), we provide an independent, professional dispute resolution service to give both landlords and tenants complete confidence in our services.
Public Liability Insurance
Our Public Liability Insurance safeguards property owners, tenants, trades people and members of the public by providing comprehensive financial protection against unexpected accidents.
Our Professional indemnity insurance is held with Aviva
Policy number: 96SEP1087264
Rent Smart Wales
As a Rent Smart Wales certified agent, we are fully licensed and compliant with Welsh housing legislation, ensuring high management standards for all our landlords and tenants across Wales.
ICO Registration
As a registered entity with the Information Commissioner’s Office (ICO), we ensure that all landlord and tenant data is handled securely, ethically, and in full compliance with UK data protection laws.
Registration reference: ZA484388
Privacy Notice
Our Privacy Notice outlines how we collect, store, and process your personal information responsibly – ensuring your data remains confidential and fully protected under UK privacy regulations.
Complaints
Our Complaints Handling Procedure outlines a clear, transparent process for resolving any concerns quickly and fairly, ensuring your feedback is handled with the utmost care and professionalism.